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Donor Recruitment Account Manager

Under the direction of the Field Recruitment Supervisor, the Donor Recruitment Account Manager is responsible for scheduling blood drives and working with drive coordinators to ensure sufficient numbers of donors are recruited for these drives to meet established collection goals.

Job Duties and Responsibilities:

Recruitment

  • Responsible for educating, motivating and managing donor groups working to increase their participation in Hawaii’s Community Blood Donor Program.
  • Schedules and coordinates blood drives statewide (on four major islands), meeting goals established by the Manager to fulfill community blood needs.  
  • Develops and expands donor participation in companies, schools, communities and on the neighbor islands through community outreach, presentations and education.
  • Expands regular donor and first-time donor participation by working with community groups, organizations, businesses and existing company sponsored donor groups to further assure that blood needs are met.
  • Expands participation of new organizations, i.e., churches, clubs by the goals established by the Manager of Marketing and Recruitment.
  • Builds strong relationships with coordinators, business partners and organizations that sponsor blood drives through exceptional customer service and follow-through.
  • Does BBH presentations, providing accurate information, to small and large groups to enlist targeted individuals, groups and companies to increase the donor base.
  • Promotes interest and support in the donor program through different venues.
  • Meets the goals as established in the Blood Bank and Marketing and Recruitment department’s marketing and strategic plans.  Converts targeted potential donor groups by implementing department strategies and tactics.
  • Organizes, maintains, and monitors blood drives in conjunction with other Donor Recruitment Account Managers and BBH support staff to ensure quality service is provided to individual donors and Lifesaver Clubs.  Develops and expands Lifesaver Clubs and participation.
  • Provides leadership, direction and motivation to donor groups, club coordinators, community groups and volunteers in order to develop and enhance donor participation.  Advocates and promotes the Blood Bank’s mission and concepts and articulates this message throughout the community.  Interacts with our many audiences in a positive, professional and sensitive manner.
  • Working in conjunction with the Field Recruitment Supervisor, assesses, develops, and implements programs to meet the motivational and  educational needs of counterparts both internally and externally to further insure that blood needs are met.
  • Ensures that account data is updated in the computer system and that all pertinent information for the drive is entered into the drive checklist. 

Customer Service

  • Ensures communication to drive coordinators and/or public is accurate and timely.
  • Establishes priorities to meet schedules and goals.
  • Information is related and documented effectively and timely to keep files updated and accurate.
  • Requests assistance when needed; completes agreed upon priorities according to timelines set.
  • Selects committee members and conducts effective group meetings accordingly.
  • Regularly updates presentations.
  • Once business relationships are established, makes and communicates best methods for delivery of service and satisfaction.
  • Communicates clearly both orally and in writing.  Articulates BBH’s mission, policies, directions and objectives correctly, using current and proper materials.  Handles correspondence and reports promptly and properly to further ensure quality service.
  • Maintains good inter- and intra-departmental relationships through service, cooperation, follow-up and professionalism.
  • Maintains a positive relationship with co-workers, donors, public (courteous, gives good customer service internally and externally, cooperative, etc.).
  • Builds relationships with other volunteer committees that assist with blood drives.
  • Meets with community groups on a regular basis, keeping them informed of any pertinent information
  • Assists with training of new group members.
  • Follows-up on a timely basis on any feedback from group members and responds appropriately.
  • Works as a team to support other DRAMs and departments in achieving the department goals.
  • Keeps management and team apprised of pertinent information.
  • Reports field activity on a regular basis to Field Recruitment Supervisor and keeps him/her well-informed.  Relates and addresses concerns to the satisfaction of Field Recruitment Supervisor or designee.
  • Attends regular meetings to discuss issues and concerns.  Brings alternatives and best methods to address problems to achieve success.
  • Accurately updates account information on a timely basis.
  • Performs other duties as assigned.

Knowledge/Education

  • Bachelor’s degree from an accredited college or university, with degree in business or marketing preferred.

Experience

  • 1-2 years of experience in sales and marketing, with measurable successful sales quotas, preferred.

 

Skills

  • Ability to take initiative, be creative and successfully motivate people.
  • Goal-oriented self-starter with ability to work independently and as part of a team to productively collaborate, meet goals/objectives and ensure smooth and efficient operations.
  • Good analytical, assessment, judgment and problem-solving skills.
  • Good listening skills with the ability to receive and comprehend detailed oral or written information.
  • Able to relate effectively with diverse individuals including internal and external customers, including staff, hospital personnel, patients, physicians, donors, potential and existing donor groups, individuals and the community.
  • Ability to maintain professionalism with other staff, donors and public at all times and provide excellent customer service.
  • Highly developed communications skills, both oral and written.
  • Able to give/receive detailed instructions/information verbally or in writing
  • Excellent public speaking skills; ability to positively present accurate information in a manner that is easily understood by different audiences with the ability to assess and address the special interests of the audience.
  • Good organizational and time management skills
  • Excellent leadership skills with ability to effectively lead teams of volunteers utilizing positive influence to attain goals.
  • Computer literate (Word, Excel, ACCESS, Power Point, internet).

 

Other Requirements

  • Professional, business-like appearance
  • Good attendance
  • Flexibility in schedule to meet deadlines
  • Able to travel between islands and out-of-state
  • Valid Hawaii driver's license and use of own automobile in job

 

 Drug testing and physical examination required for all positions.

For questions about employment and to apply for these job positions please fill out the job application and email with resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.