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Donor Recruitment Assistant

Under the of the direction of the Field Recruitment Supervisor, the Donor Recruitment Assistant is responsible for providing clerical support to the Donor Recruitment Account Managers to assist in successfully meeting account needs and coordinating the documentation for all assigned blood drives/sponsorships to facilitate the efficiency of operations.

Job Duties and Responsibilities:

  • Provides support and assists in development and expansion of donor participation for assigned accounts (schools, communities and neighbor islands) through direct contact with accounts via telephone, e-mail and in person.
  • Assists with the coordination and scheduling of blood drives and sponsorships.
  • Performs various department support activities to include, but not limited to:
  • Preparing blood drive support materials
  • Generating pre and post blood drive reports and follow-up correspondence
  • Preparing banners in support of recruitment activities
  • Generating and distributing telephone recruitment and reminder calling lists to designated volunteer groups and/or individuals as determined
  • Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
  • Works with other departments to coordinate blood drive details.
  • Assures that donor service is achieved by monitoring appointments for blood drives and relates appropriate information to Donor Recruitment Account Managers in a timely manner.
  • Updates information accordingly and does telephone follow-ups to assure quality service.
  • Generates and provides reports, statistics, and relative information to the Manager of Marketing and Recruitment as scheduled or on request.
  • Assists in promoting interest and support for the donor program through different venues, including telephone recruitment of donors, participation in table sign-ups and other donor recruitment efforts.
  • Participates in pro-active problem-solving and communicates issues and concerns, problems and solutions, and new ideas to the Donor Recruitment Account Managers.
  • May fill in for Donor Recruitment Account Managers as assigned in his or her absence
  • Advocates and promotes the Blood Bank’s mission and concepts and articulates this message via telephone contact and on occasion in person to various accounts
  • Interacts with many audiences in a sensitive manner to ensure the Blood Bank’s mission is successfully met
  • Delivers support materials upon request to group coordinators
  • Expands public awareness of the BBH mission.  Able to articulate the BBH mission/direction comfortably in order to cultivate support from donors and donor groups
  • Handles the maintenance and upkeep of Marketing and Recruitment records, statistics and reports and clerical tasks for the department.
  • Records, summarizes, and files statistical data following established procedures.
  • Generates and provides reports and statistics as needed.
  • Maintains and updates Lifesaver Club account files (computer and working file)
  • Handles department mail, filing/filing system, correspondence, phone calls and all other clerical tasks.
  • Contributes and participates in Blood Bank planning, including expanding individual donor and donor group participation goals, enhancing the donor experience and promoting lifelong volunteerism as a blood donor.
  • Provides accurate data of individual donor and Lifesaver Club account needs
  • Suggests methods of best delivery of service and satisfaction for accounts to the Donor Recruitment Account Managers and/or Manager of Marketing and Recruitment.
  • Meets regularly with the Donor Recruitment Account Managers to discuss mutual problems and possible issues of concern; offers the best possible solutions
  • Serves as a pro-active contributor to the Marketing and Recruitment team.
  • Performs other duties as assigned.

Knowledge/Education

  • High school graduate or equivalent
  • Baccalaureate degree from an accredited college or university preferred

Experience

  • Prior experience in sales and marketing, with measurably successful sales quotas in the past preferred

Skills

  • Goal-oriented self starter with ability to take initiative, be creative, work independently and as part of a team to productively collaborate, meet goals/objectives and ensure smooth and efficient operations.  
  • Good analytical, assessment, judgment and problem-solving skills with ability to recognize areas of concern, review/analyze data, clarify information that is needed and come up with possible solutions and resolve.
  • Good listening skills with the ability to receive and comprehend detailed oral or written information.
  • Able to relate effectively with diverse individuals including internal and external customers, including staff, hospital personnel, patients, physicians, donors, potential and existing donor groups, individuals and the community.
  • Ability to maintain professionalism with other staff, donors and public at all times and provide excellent customer service.
  • Highly developed communications skills, both oral and written.
  • Able to give/receive detailed instructions/information verbally or in writing.
  • Good public speaking skills; ability to positively present accurate information in a manner that is easily understood by different audiences.
  • Good organizational and time management skills
  • Computer literate (Word, Excel, ACCESS, Power Point, internet)

Other Requirements

  1. Professional, business-like appearance
  2. Good attendance
  3. Flexible with schedule – able to adjust to varying work schedule and days off
  4. Ability to travel
  5. Valid Hawaii driver’s license and use of own automobile in job.

 

 Drug testing and physical examination required for all positions.

For questions about employment and to apply for these job positions please fill out the job application and email with resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.